At Gadgetrium, your satisfaction is our priority. We want every order to reach you in perfect condition and exactly as described. If something goes wrong, we’re here to make it right — fairly and without unnecessary hassle.
This policy applies to all orders placed on Gadgetrium and delivered within the United Arab Emirates.
Return Window
Our return policy lasts 7 days from the date of delivery. If 7 days have passed since delivery, we’re unable to offer a refund or replacement under any circumstances.
Eligible Reasons for Return
We accept return requests only in the following two situations:
- You received the wrong product (different from what you ordered)
- The product delivered has a manufacturing defect or was damaged in transit
Change of mind is not an acceptable reason for return or refund.
Mandatory Unboxing Video Requirement
An unboxing video is mandatory for all defective or wrong-item claims. Without a valid unboxing video, we cannot process your return, refund, or replacement request.
The unboxing video must:
- Begin before the parcel is opened, clearly showing the sealed outer packaging
- Be one continuous, uncut recording
- Clearly show the item(s) received, including any damage or defect
- Show the parcel label with your name and order details at the start
- Be shared with us within 7 days of delivery
Claims without a valid unboxing video will not be processed.
Return Conditions
- Item is unused and in the exact condition received
- Original packaging, manufacturer’s box, manuals, warranty cards, and all accessories are included
- Nothing is defaced, marked, damaged, or missing
- Return request submitted within 7 days of delivery
Your Resolution Options
Option A — Replacement
We’ll dispatch a replacement unit at no additional cost, following our standard shipping timeline.
Option B — Refund
A full refund of the product amount will be issued via your original payment method:
- Cash on Delivery: refunded via bank transfer within 7–14 business days after approval
- Card payments: refunded to the original card within 7–14 business days (subject to your bank/card issuer’s processing time)
Original shipping charges, if any, are non-refundable.
Return Shipping Cost
If your return is approved due to a defective or wrong item, Gadgetrium covers the return shipping cost and arranges pickup through our courier partner. Please do not send items back independently without confirmation from our team.
Sale Items
Items purchased during a sale or promotion are not eligible for refund. If a sale item arrives defective or incorrect, a replacement will be offered subject to stock availability.
How to Submit a Return Request
- Contact us within 7 days of delivery via email with your order number and reason for return
- Share your unboxing video clearly showing the defect or wrong item
- Our team reviews your request within 1–2 business days
- Upon approval, choose replacement or refund
- We arrange free courier pickup
- Refund or replacement is processed within 3–5 business days of receiving the item back
Late or Missing Refunds
- Check your bank account or card statement again
- Contact your bank or card issuer, as processing times vary
- If the issue persists, contact us directly and we’ll investigate
Contact Us
Email: contact@gadgetrium.com
Website: gadgetrium.com
We aim to respond within 24 business hours.
